General Questions and Help

Q. I registered but my account isn't activated. What happened?

A. When a new member registers, they will receive an email from our automated system to verify that the email address is valid. A significant number of new registrations have invalid email addresses, either because of a typing mistake or because the person tried to use a disposable email address. All members must have a valid email address on their account. The other reason that a registration might reject is that the registration was entered via a VPN or proxy. To protect our members from spam, we do not allow registrations from VPNs/proxies. Turn off your VPN when completing the registration form and then turn it back on once you have registered. You can use your VPN after your have registered. If you think your registration was rejected in error, use the Contact Us form below to send us a message.

Q. I'm not out and I don't want my information to get out on the internet.

A. JUB is a private community. We never share your personal information with other companies or with internet aggregators. We also have strict policies about posting personal information in the public areas of the forum that are detailed in our Code of Conduct. Our Privacy Policies are published for you to review here.

Q. Why does JUB have rules about posting personal information in the public areas of the forum?

A. In a word, spambots. There are hundreds of bots that are constantly scanning the forum for names, phone numbers, email addresses and other personal information. If you post personal information, you will get on hundreds of spam lists. The bots cannot read direct messages, so if you want to exchange personal information with another member, use the direct message system.

Q. I just joined and I can't do some things, like send messages to other members.

A. JUB has some automated features that limit spammers from annoying our members. Once you post in the forums and our automation determines you're a trusted member, new features will be available to you.

Q. I just joined. How do I get started?

A. There's a forum called Make Friends - Introductions and Connections. Start a thread there to introduce yourself. There's another forum called Fun and Games where many members interact. It's a great way to get familiar with the forum and the members.
We also recommend that you read our Code of Conduct - it will give you an idea of the Community rules. At the top of each forum, there is usually a Sticky thread with guidelines about what you can post and cannot post in that forum.

Q. What am I allowed to post here?

A. Most of the general guidelines are in our Code of Conduct. At the top of each forum, there is a group of Sticky Threads that will also provide information about the Posting Guidelines for that forum. There is a list of Never Allowed Content which lists specific requests from persons or organizations that have requested that their content never be posted on JUB. If you're unsure, post your question in the Ask the Moderator forum.

Q. I have a question about something. Who do I ask?

A. If it's a question about how a feature in the forum works or about a technical issue, you can open a thread in the Site Help forum. If you have a specific issue, you can communicate with the moderator team in the Ask the Moderator forum, which is a forum where only you and the moderators can see your posts.

Q. I can't find a way to edit or delete a post. How do I do that?

A. JUB allows you to edit posts for a limited period of time. After that, because other members may have already responded to your post, a moderator will need to delete your post. To request a post or thread be deleted, use the "Report" link on your post to request that a moderator edit or delete your post. JUB is staffed by volunteer moderators who periodically check open requests, so allow some time for your Post Report to be responded to by the moderator.

Q. I want to delete my account. How do I do that?

A. We hate to see any member delete their account. If you need a break from the internet or from the JUB Community, you can request that your account be placed on vacation temporarily which inactivates your account. We offer the vacation option because it preserves your private Conversations with other members and it allows the moderators to access your posts. If you do decide to go on vacation or if you decide that you do wish to delete your account, open a thread in the Ask the Moderator forum and a moderator will walk you through the process.

Q. I want to change my username. How do I do that?

A. Open a request in the Ask the Moderator forum. Provide two choices for your new username, in the order of your preference. If the username is not already in use, the moderator can make the change for you. Do not create a new account.