To Blizzard:
I am a loyal blizzard fan and have been for over a decade. But recently I tried to rejoin Blizzard and play world of warcraft. Immediately my worst fears came true, when Blizzard locked my battle.net account because I do not remember what name I provided when I registered the account.
I then provided Blizzard proof of ownership and password, but Blizzard is still demanding sensitive personal information to regain access.
There has to be a line drawn when a company has the nerve to demand an image of your identification in order to claim something you have paid for.
But this latest incident is just another example of how blizzards account management process has alienated many of its most loyal fans.
With half of the purchases of Blizzards recent Starcraft 2 being rated 3/5 stars or less, and many more giving the game the worst possible rating, it only reinforces the fact that blizzard has indeed bungled the launch of battle.net accounts with constant verification.
I think Blizzard has damaged its reputation, punishing loyal fans to counter illicit activities.
Blizzard, you had the opportunity to apologize to your fans and make things right. I have delayed indefinately the purchased of Starcraft 2 and will be returning my recently purchased WoW timecard.
It may be time to move on to better, more trustworthy businesses. The only way to make them change is to hurt them where it counts.
Sincerely, a former blizzard fan.
I am a loyal blizzard fan and have been for over a decade. But recently I tried to rejoin Blizzard and play world of warcraft. Immediately my worst fears came true, when Blizzard locked my battle.net account because I do not remember what name I provided when I registered the account.
I then provided Blizzard proof of ownership and password, but Blizzard is still demanding sensitive personal information to regain access.
There has to be a line drawn when a company has the nerve to demand an image of your identification in order to claim something you have paid for.
But this latest incident is just another example of how blizzards account management process has alienated many of its most loyal fans.
With half of the purchases of Blizzards recent Starcraft 2 being rated 3/5 stars or less, and many more giving the game the worst possible rating, it only reinforces the fact that blizzard has indeed bungled the launch of battle.net accounts with constant verification.
I think Blizzard has damaged its reputation, punishing loyal fans to counter illicit activities.
Blizzard, you had the opportunity to apologize to your fans and make things right. I have delayed indefinately the purchased of Starcraft 2 and will be returning my recently purchased WoW timecard.
It may be time to move on to better, more trustworthy businesses. The only way to make them change is to hurt them where it counts.
Sincerely, a former blizzard fan.
