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I blame you people for me being treated like an idiot.

I know what you mean. They probably answer stupid calls all day long, so when some one with a real problem comes along, they need to get all the stupid stuff out of the way. I was having dsl modem problems, and I had to keep anwering the same questions over and over, is it pluged in? is it connected to the computer? I went through 3 differnt tech support people, before the 3rd finaly agreed, that yes the modem went bad, we will send a new one out to right away. THANK YOU!!!

I feel your pain, Cannibal
 
GetHuman.com says that DirecTV's toll free number will connect you directly to a person. If you only get a customer service rep, tell them that you had been speaking to somebody in Tech support and ask them to reconnect you.
 
I thought the twist at the end of the story was that it actually wasn't plugged in.
 
Next climb the electric pole by your house, lick your finger and touch the line.

Is there power?
3.gif
 
A number of years ago the company supplied all of the salesmen with laptops. They could dial in and update the mainframe customer information with the info they had collected during sales calls. We had the salesmen come to headquarters to learn how to use the laptops and how to transfer the data. Everyone got a 3 ring binder with documentation. Well this one guy from our LA office called the help line and complained he couldn't communicate with the mainframe. We went over everything with him, settings, I mean everything. The I asked him from where was he calling ... His motel room. I asked him about the phone line and commented he must be staying at ???? Inn because he had a dedicated data line since he was using the phone. Well, it seems he didn't have the laptop hooked to the phone line. So don't be too hard on the satellite company. There are a lot of really dumb people who somehow stumble through life every day.
 
:wave: Hello!!! :wave:

I worked for 3 years as a Field Service Tech.

The problem behind 40% of my service calls:
EQUIPMENT NOT PLUGGED IN
](*,) ](*,) ](*,)

I charged them $125 to plug it back in...
:badgrin: :badgrin: :badgrin:
 
I am a service engineer and a lot of the time the machine has been unplugged, not switched on or there is a power cut (outage.) A lot of people are very dumb these days as they are not educated in simple life skills. Things are taken for granted and when they don't work the first thing they do is call someone. Incidentally I once worked with a computer programmer who started to take his pc to bits because he couldn't get it to work, fortunately I plugged it in before he got too far!

It would probably help if the help desk could evaluate the knowledge of the customer and put them through to someone more appropriate. Unfortunately most customers believe they know what they are talking about. I was called out by a Head teacher in the middle of the night who couldn't stop her school security alarm. I talked her through entering her code and she got most upset and demanded I come out immediately. So I drove 20 miles typed in her code and all became silent. I looked at her and she looked as if she wanted to crawl under a desk and die, she had been punching her number into the fire alarm!
 
i've had people call for tech support, and when you ask them what the problem is, they say things like "well, the video won't go".

and you're like.. "ok.. what page are you on?"

"OH, I've got a bunch of things on my computer... um... it says "Hot jocks and athletes"

And I'm like.... "no.. what page are you on"

and they say something like "Internet".

90% of the time when I give people the URL to the homepage, they plug it into Google, and when you say "no.. just go to this URL" they say "Well, I get better Resutls with Google"

I yearn for the early 90s when people who had computers KNEW how to fucking turn the god dammned thing on.
 
if you ever listen to a few tech support calls, you'd knew why they still ask you those questions ..
 
trawler69 said:
It would probably help if the help desk could evaluate the knowledge of the customer and put them through to someone more appropriate.
Click to expand...

"Welcome to WhateVer Tech Service. To resolve your problem using our helpful automated help desk system, press 1. To speak to one of our help desk representatives, please press the root of 144 times the number of letters in the alphabet."
 
IT'S ANNOYING. I call up saying 'the modem's running block protocol 3443 (or whatever) and i need to to reset my access, i've checked it al and its just the bridge'. then i get 'is it a modem? it it on? have you ever used it? is there a message?' To which my reply is usually 'Did you not listen to any of what i said?!' Turns out if you know whats wrong with the equipment and just need them to sort it you must first jump through 5 call centres worth of hoops.
 
Well, a call centre is like an onion: there are layers. The first layer is basic (or 'idiot' if you prefer) help. They get a limited amount of time to solve your problem -something like 2 minutes- and then you get to the second layer. If they can't help you, you go to the third and so on and so forth. The last layer is the actual tech service, which should be the guys who know everything. They will usually start with the same inane questions, but quickly move on to the real stuff. Of course, that's when you already spent at least an hour (and a couple of tenners).
 
"Welcome to WhateVer Tech Service. To resolve your problem using our helpful automated help desk system, press 1. To speak to one of our help desk representatives, please press the root of 144 times the number of letters in the alphabet."
Click to expand...

well that's easy 12*26=312 "Your call has been placed in a queue. Pleas hold until a muppet becomes available" ](*,) :grrr:
 
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