I blame you people for me being treated like an idiot.

[provenlogic]

Back when i was answering tech support for the IT dept. at my old university we once had one of out professors call from home. She was an older lady, around 65ish. And since she is an employee she got tech support for any of her home computer problems as well. So my call went like this:

Me - hello 'da da da' tech support how may i help you?
Her - Uh, yes i'm having problems with my computer.
Me - Ok, what exactly seems to be the problem?
Her - Well it won't turn on anymore.
Me - It won't turn on? Did it stop working while you were using it? Or did you just go to turn it on and it did nothing?
Her - I've been trying to turn it on for the last few hours and it won't, it worked this morning...
Me - Ok, let me walk you through a few things really quickly.
Her - Ok
Me - First off, is it possible you accidentally unplugged it? Maybe you hit the cord with your feet?
Her - No No No, it's on the desk.
Me - Ok, could any of the other things that are plugged into it have been accidentally unpluged?
Her - I only see two cords coming from it, one's the power
Me - Only two cords??
Her - Yes
Me - What kind of computer is it?
Her - It says it's a Viewsonic.
Me - *hangs head* Ma'am i'm talking about the computer, not the monitor.
Her - The what?
Me - The TV part is called a monitor, i'm talking about the computer itself, the tower part
Her - OH you mean the CPU?
Me - No i mean the computer
Her - The Box?
Me - *silently sobbing* YES..... the box......
Me - Is it still plugged in? Are all the other cables plugged into it?
Her - OH i don't know, it's under the table.
Me - Could you please take a look and make sure for me?
Her - I suppose, it's pretty dark, i'll have to get a flashlight
Me - OK *waits*
Her - Ok, i have a flashlight
Me - Ok, and everything is plugged in?
Her - HOLD ON! I haven't checked yet
Me - ........
Her - *rustling sounds*
Her - Yes it looks like everything is plugged in, but i'm not completely sure, it's just so dark in here; i wish the power would hurry up and come back on.
Me - *mouth drops to floor* *head hits desk* Ma'am, hold on one moment, *puts her on hold*
Me - *Screams* I HATE STUPID F*CKING PEOPLE!!! AHHHHHHHHHH!!!!
Me - *switches back* Ma'am, if you power is out, your computer isn't going to work!
Her - Why not?
Me - *clenching fists* BECAUSE THE D@MN THING USES ELECTRICITY!
Her - OH! of course! You didn't have to be so rude!
Me - Yes Ma'am, have a nice day *click*

 

[trawler69]

Not if you forget to plug in your computer before use...

In fact I did it in my head I know 12*12=144 from school to multiply 12 by 26 I do 12*12*2 = 144*2=288 then add 24=312. Sad I know I think I need to call a help desk. Now what is the calculation to get the number to join the queue to be asked if my heart is beating and have I rememberd to breathe.

 

[treanir]

In fact I did it in my head I know 12*12=144 from school to multiply 12 by 26 I do 12*12*2 = 144*2=288 then add 24=312. Sad I know I think I need to call a help desk. Now what is the calculation to get the number to join the queue to be asked if my heart is beating and have I rememberd to breathe.

Errr... that would be 1+1?

I took another road, by the way: 12*26 = (10*26) + (2*26) = (260) + (52) = 312.

 

[evilest]

It's like the biddies that call up 999 (911) because they've run out of milk, or the fire wopnt turn on. Just fucking stupid. I once had a phonecall from a pensioner who though her phone wasn't working...Unless she had ESP she was a silly bint.

 

[thewaffler2]

I think kindergarten teachers should be hired to help technologically-illiterate people... "Okay honey, is the big blue box plugged into the wall?” ..."It is, oh super, you're going a great job"

 

[provenlogic]

She was probably an english prof. You have no idea how many english profs I had to deal with while in college for their computers. Scratch that. You have no idea how many times I had to help an english prof work with a vcr.

god i can imagine... i'll have to tell the story of the old lady the tried to "click" on something by tapping the mouse on her computer screen....... But not right now, been up.... 36 hours... must sleep...

 

[treanir]

I think kindergarten teachers should be hired to help technologically-illiterate people... "Okay honey, is the big blue box plugged into the wall?” ..."It is, oh super, you're going a great job"

Best. Suggestion. Ever.

 

[shyboy]

same thing happens to me all the time. when i call tech support (ISP) they usually try to blame everything on me....

it even happens when i go buy pc stuff, the guys selling the stuff usually put up a smile and tell me stuff like "do you have USB on your computer...." DOH! or.. "This should connect to the power outlet... and this one should be attached to your computer..." doh!! i usually tell them to STFU

 

[treanir]

You sort of... somewhat look like Daniel Jackson.

Thanks, I think? (don't know the guy)

 

[MCsNo1Fn]

lol. I used to work for Nextel. It's NOT that people think you're idiots, but we have a flow chart of questions we are REQUIRED to ask. We can lose points on our screened calls which can ultimately result in our termination if we don't follow correct procedures. So even though it may make you angry, please remember that it IS their job to troubleshoot with you and go by their flow chart. It used to make me so sad that people calling in don't realize that we HAVE to do and say certain things and some of us are upset that we have to deal with people getting irrate because we're not "helping" them quick enough and that we seem to think they're stupid or something. It's not fair to them. So now, I understand when I call places like that, and I remember my experiences working for a call center, so I'm always sure to be as nice as possible.

 

[treanir]

He's the one person that so many people want to see sleeping with Richard Dean Anderson. He's a main character in the sci fi show Stargate SG1. Hottest geek ever!

Never watched Stargate SG1.
Now that I've seen a couple of pictures, I'm definitely taking this as a compliment.

 

[provenlogic]

He's the one person that so many people want to see sleeping with Richard Dean Anderson. He's a main character in the sci fi show Stargate SG1. Hottest geek ever!

WAS a main character... SG-1 has been cancelled.

 

[mike_n_herrin]

you'll got to remember that like...um 90% of the people who are calling and asking for help have no idea what is going on. the service reps start with the simplest problem and try to work their way up from that. and i think often the service reps are just reading pre selected questions and answers off a screen or out of a book or something. they may not be IT folks at all.

some folks who call are going to be older folks who don't understand the language you are using. many many people call the tower the CPU. while it's not technically, that's what a lot of folks refer to it as. even the IT folks at work call it the CPU. so if that's what they hear that's what they call it. surely if someone said "oh you mean the cpu" the reply should have been "well yes, but it's actually called the tower and the cpu is inside it, but yes that's what i mean." i worked in customer service for years. you've got to remember that no matter how stupid the people who call you are, they are keeping you employed you've got to remain civil to them and try not to talk down to them. treat them as equals even if they are dumb as shit.

 

[provenlogic]

Um, what? What about the ori? No season 10?

Half of season 10 has already aired, the other half will air starting in march and end in may. However there will be no resolution to the storylines with the end of the show, as the season 10 finale was intended to be a season finale and not a series finale. In fact the season 10 finale is a cliffhanger, so we'll all be left hanging.

But after that, no more SG-1 television series. They are trying to get a tv movie approved to wrap up the ori story line, but that's a complete done deal yet. so who knows.

Visit http://www.savestargatesg1.com/ for details.