Be very careful, guys. It was very well done and quite realistic, but there were some tell-tale clues.
Here's what happened.
Just after 7:30 this morning, I got a call apparently from VISA. The voice was a recording and actually told me the first 2 numbers of my credit card. The voice told me that 2 suspicious charges had just been made: one was $300 to Ebay and the other was a $1,000 charge to iTune Gift Cards.
The voice said that I had 30 minutes to take action. By not taking action to challenge or cancel the charges, I was giving VISA permission to take over my computer. I was then transferred to a 'live agent' from VISA security.
Big red flag when the guy spoke with an Indian accent. He repeated the 2 charges and I asked him how I would know it was for real, that he really was from VISA Security. He told me my name, address, and postal code, which is readily available.
Then he asked me to verify my credit card number. I said, "You tell me and I'll tell you if you are right."
He said, "I am not allowed to do that, sir. You must tell me."
I said, "I'm not going to tell you anything. You tell me my number."
There was a click followed by a dial tone.
As soon as I could (I had to wait until 8 o'clock), I called VISA Security to cancel my card and get a new one issued. I told them as much as I could remember from the phone call and even told her that the recorded voice was English but the 'live agent' spoke with an Indian accent. She laughed and said, "I'm not allowed to say that, but I can confirm it if you say it first."
End of story: My credit card is now in pieces in my garbage can, my ongoing donation to TV Ontario has been temporarily postponed, and my new credit card will be in my hands early next week.
For the record, VISA is only allowed to contact customers between 8 AM and 8 PM. (My call came at 7:30 AM.) It was a slick phishing scam, but common sense reveals the red flags. Still, I felt a bit of panic and could easily see how people would fall for it and give the scammers exactly what they wanted.
Here's what happened.
Just after 7:30 this morning, I got a call apparently from VISA. The voice was a recording and actually told me the first 2 numbers of my credit card. The voice told me that 2 suspicious charges had just been made: one was $300 to Ebay and the other was a $1,000 charge to iTune Gift Cards.
The voice said that I had 30 minutes to take action. By not taking action to challenge or cancel the charges, I was giving VISA permission to take over my computer. I was then transferred to a 'live agent' from VISA security.
Big red flag when the guy spoke with an Indian accent. He repeated the 2 charges and I asked him how I would know it was for real, that he really was from VISA Security. He told me my name, address, and postal code, which is readily available.
Then he asked me to verify my credit card number. I said, "You tell me and I'll tell you if you are right."
He said, "I am not allowed to do that, sir. You must tell me."
I said, "I'm not going to tell you anything. You tell me my number."
There was a click followed by a dial tone.
As soon as I could (I had to wait until 8 o'clock), I called VISA Security to cancel my card and get a new one issued. I told them as much as I could remember from the phone call and even told her that the recorded voice was English but the 'live agent' spoke with an Indian accent. She laughed and said, "I'm not allowed to say that, but I can confirm it if you say it first."
End of story: My credit card is now in pieces in my garbage can, my ongoing donation to TV Ontario has been temporarily postponed, and my new credit card will be in my hands early next week.
For the record, VISA is only allowed to contact customers between 8 AM and 8 PM. (My call came at 7:30 AM.) It was a slick phishing scam, but common sense reveals the red flags. Still, I felt a bit of panic and could easily see how people would fall for it and give the scammers exactly what they wanted.

