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Laptop gets locked in a loop and won't shut down

gsdx

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(Sorry for the long explanation. I've tried to give as much info as possible.)

When I got this laptop from a JUB friend, it had 'Desktop Maestro' on it. It was sort of a Norton Utilities-type program. After a few months, I got a notice from the friend that Desktop Maestro had been replaced by a program called PC Tools. It was recommended that I uninstall DM and download and install PC Tools.

I did, and it worked wonderfully.

Then I got an update notice Email forwarded to me from the friend and I installed the update. It did a sort of website preview of virtually everything on a browser page and allocated a 'safety level' to everything with (if I remember correctly) green, yellow, and red lights. That became a real pain in the ass and started screwing around with the internet and bogged down the laptop so much that I uninstalled it the very same day that I installed it.

Since that day, weird things have been happening with great regularity.

Every morning, after boot-up, surfing is fine for the first while (about 1/2 hour or so), then loading of a page becomes very jerky. The little spinning circle of dots comes to a complete halt for up to 15 seconds or more, then will spin for a few seconds and stop again.

At that time, surfing becomes impossible and I have to reboot.

However, when I click 'Restart', the Desktop fades out and a notice appears that Windows is waiting for 'explorer(dot)exe' to shut down. After that eventually happens, I would get the 'Logging Out' screen and then the 'Shutting Down' screen.

And then it won't shut down. The cursor spins and the hard drive light flashes, but nothing happens. I left it for 3 hours one morning and it still wouldn't shut down. The only way out is to turn off the power.

This is still happening unless I catch it at the proper moment and reboot it before it gets locked in the loop. If I do it too soon, it still happens after I restart it.

Lately, though, there have been a few times when it won't even go into shut-down mode. It just sits there showing the desktop and I have to cold boot. On my old system, Windows 98 would do a system scan on restart, but the laptop doesn't do that and my only options are to start up in Safe Mode or to start up normally. I start up normally because I can't find anything to do in Safe Mode.

After I get the laptop up and running again, it works fine for the rest of the day until I shut it down at night.

Any idea what is going on and what I can do to fix it? I don't like the idea of leaving it running all night and putting it in sleep mode is a waste of time because it wakes up shortly after midnight to do scheduled updates and downloads.

I'm seriously afraid that it's going to go down one of these days and not be able to get back up again.
 
if you hold the switch button long enough (say 10 to 20 seconds) it might shut down.


Does that help?
 
Have you run an anti-virus program? If that fails, how about doing a system restore to a point in time before all the problems started?
 
^ That's it, but the update was an 'add-on' which installed a behind-the scenes program which started the problem.

I have no problems with PC Tools and it keeps the system running well. Is there something about it I should know?

I ran PC Tools for several months with no problem before that update came available. That's when the problems began. The system simply seems to become completely bogged down. The cursor still moves properly, but when I try to do anything, it takes forever (if ever) to do it.

To gingentleman: I'm well protected from virus, spyware, malware, etc. It's running constantly and updates several times a day when new updates become available.
 
what "addon" was that? any link? it would help if one knows what the program/addon does.

all in all .. i don't have a high opinion of any of those programs ..
 
if it is JUST a browser toolbar it shouldn't be the cause of this. but it is possible that it came with some other adware ..
imho browser toolbars in general are a pest ..
 
I think I may have tracked it down to a problem with Firefox and Flash.

I reinstalled Firefox (same version) over the old one in case something was scrambled up in it somewhere. It wouldn't even open after that, so I uninstalled it entirely (leaving my personal info and customisations) and installed it from scratch. When I did, I got a notice that my Firefox was up-to-date but that Flash wasn't, and that could cause conflicts and instability issues. Flash is updated now, so I'll see what happens when I boot up tomorrow.
 
Well, it seems to have worked. The laptop has been on for over an hour now and I've done everything that used to lock it up. All this time I thought it was Windows or the laptop when it was, in fact, Firefox and Flash which didn't get along with each other.

Thanks for at least trying to help. ..|
 
Steve Jobs is right.

Flash is a product of Satan.
 
Steve Jobs is right.

Flash is a product of Satan.

Well, I posted too soon. IT was the post that shut the system down. So, it wasn't Firefox and Flash.

There's definitely something else happening. I'm a bit concerned because I don't have anything to put it back together again if it falls apart entirely.
 
This is what I would do:

1. Restart the machine -- hard shut off if you have to (hold down the button).

2. Boot into Safe Mode with Networking.

3. Download "CCleaner", and install it.

4. The first tab will be Cleaner -- Click Run Cleaner. Allow that to do its thing. Once complete, Click OK.

5. Click on the Registry Tab -- Click "Scan for issues", Click Fix Issues, Click No, then Click on Fix All Selected Issues.

6. Close CCleaner.

7. Download, install & Run "Malwarebytes Anti-Malware" tool.

8. Once these are finished, close out of all programs, and reboot.

Hope that works.
 
The problem, apparently, is with the latest version of Spyware Doctor, which comes with PC Tools. It hangs up systems during the installation of downloaded updates. No solutions yet, but I may turn it off completely and install another program until PC Tools fixes the problem with Spyware Doctor.

http://www.pctools.com/forum/showthread.php?t=68110
 
^ No. Only Spyware Doctor. The PC Tools forum is full of people having problems with it and possible solutions until PC Tools comes up with a 'fix' patch or a new version.
 
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