Notice Of Copyright Complaint - --------, Mark - 207.--.--.132
We are writing to inform you that TELUS has received a complaint that alleges that your TELUS Internet Service account has been involved in copyright infringement. This complaint was traced back to your account based on the IP address used at the time of this activity.
Please note that TELUS has not provided any of your personal account information to the complainant. It is TELUS' policy to disclose such information to a complainant only if ordered to do so by a court of law, which has not happened to date.
We do, however, want you to be aware that this complaint was received by us and offer you the following information that may be of help to you:
If you are unaware of this type of activity originating from your account, you may wish to inquire with others who have access to your account.
If you are using a dial-up account, change the account password to ensure that only authorized users have access to it.
You may also want to check your system for viruses, which may explain why this sort of activity is originating from your account.
If the ADSL modem is connected to a wireless router, please make sure that only your authorized computers can connect to it and access the internet. For help in securing the wireless router, please contact the router vendor.
If you are not aware of our Acceptable Use Policy, which strictly prohibits use of our Service to infringe the copyrights of others, you may review at
http://www.mytelus.com/internet/-------/display.do. Please be aware that violation of this policy could result in disconnection of your Service.
Below is an excerpt from the complaint that we received regarding your account. We include it in this notice in an effort to help you identify the activity that is in question.
Sincerely,
B------
------------ Team Member
Consumer Customer Operations
TELUS Communications
Email:
-------@telus.com