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Trojan horse

januaryguy

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My neighbour detected a trojan horse in his computer but cannot get rid or quarantine it. He is using NORTON. Please help/

Thanks
Vic
 
Tell him to go to Avast.com and download their free software. Then run that and dump norton like a bad habit.
 
He cam also contact Norton customer service, they will for a fee kill the bug and any others he may lurking around.
 
Personally i use Mc- Afee.
I've never had a problem with t-horses as it stoped them imediatly.And quite frankly it dosen't cost to much as i'm a frugel person (i'm covered untill 2010 for about 100 dollars).Hope you get rid of your problem.
 
It may help if we knew exactly what the Trojan was as there may be a specific removal tool available.
 
It seems the general consensus is that if Norton was any good the first thing it would get rid of would be itself.
 
Restart in safe mode, turn off system restore, run the anti virus program again and try and delete or quarantine the trojan then.

what is the name of the virus that norton's is reporting?
 
Restart in safe mode, turn off system restore, run the anti virus program again and try and delete or quarantine the trojan then.

what is the name of the virus that norton's is reporting?

Dont know the virus name. Anyway a friend of his managed to get rid of it for him. Thanks for your input and concern

Vic
 
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